Refund Policy

You can return a product for up to 30 days from the fulfillment/shipping date. We do not issue refunds to original method of payment.  After 30 days from the fulfillment/shipping date, a refund cannot be offered. To be eligible for a return, the item must be unworn and unwashed (free of any stains, odors, makeup, deodorant, hair, or wear) and in original packaging.

Before you Process a Refund:

• Once our distribution center receives your returned order, please allow up to 10 days for us to inspect and process your return.
• Once your return is processed and approved  you will receive an email with a digital store credit for the net amount of the item(s) returned, that can be used immediately.
• The return shipping costs are the customer’s responsibility.
• The original shipping fees are non-refundable.
• All returns must be correctly processed through: support@theglossyskin.com. The items sent to our distribution center without a return done through support@theglossyskin.com will be discarded upon receipt.
• By issuing a return to The Glossy Skin you agree to the terms of the Return Policy.
• If the return does not meet the criteria above, the return will be rejected and discarded and a refund will not be issued. The Glossy Skin will not return rejected items. 
• The Glossy Skin does not hold or accept responsibility for packages or items lost, stolen, or stuck in transit when being delivered back to our distribution center. You must provide a tracking number when you return the order. 

Damaged Items:  Damaged items must be reported/emailed within 3 days of receipt with photos attached to  support@theglossyskin.com. If not reported within 3 days, we will not issue replacements. The Glossy Skin is not responsible for normal wear and tear to items purchased and will not issue a new item outside of the 3 day window of receiving the item.

If you have received an incorrect item or have experienced another issue with your order, please contact support@theglossyskin.com within 3 days of receiving your order with a picture of the items and packing slip.

Refunds for Returns:

Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

Once your return is received and inspected, we will notify you of the approval or rejection of your return. Please allow up to 10 days for your return to process.  If you are approved, you will receive an email with your digital store credit for the net amount of the item(s) returned.

 

Please email support@theglossyskin.com to begin a return. Please include the order number and email address used to place the order.